Pensioner and healthcare card holders receive a discounted rate — please mention this when booking.
Sessions are not currently covered under Medicare. Some private health funds may provide a partial rebate — check with your insurer.
Every Session Includes
What You Can Expect
Every session — individual, couples or family — is delivered by one of our qualified counsellors and includes:
A safe, confidential space — nothing leaves the room
Personalised approach — no generic scripts
Evidence-based therapeutic techniques
Session notes reviewed before your next visit
Flexible reschedule — 24 hours notice by email
Free 10-minute introductory call before committing
Book a free 10-minute introductory call with Ros. She'll help you decide which session type and approach is right for your situation — no commitment, no pressure.
At Tranquility Counselling Services, individual sessions are $120, couples counselling is $150, and family therapy is $180 per session. All sessions are 50–60 minutes with Ros Phillips.
Is counselling covered by Medicare or private health insurance?
Our services are not currently covered under Medicare. However, some private health funds do offer a partial rebate for counselling and psychotherapy — we recommend checking with your insurer. Pensioner and healthcare card discounts are available upon request.
Do online sessions cost the same as in-person?
Yes. All session types are the same price whether you attend in person at our Surfers Paradise practice or via secure online video. Online counselling is available to clients anywhere in Australia.
How many sessions will I need?
This varies for each person and situation. Some clients find significant progress in 4–6 sessions; others prefer ongoing support. Your counsellor will discuss a recommended approach with you after your first session — there's no lock-in or package requirement.
What is your cancellation policy?
We ask for at least 24 hours notice to reschedule or cancel. You can reschedule via the confirmation email you receive after booking. Late cancellations may incur a fee.
Do you offer discounts for concession card holders?
Yes. Pensioners and healthcare card holders are eligible for a discounted rate. Please mention this when you book or get in touch before your first session.
Ready to take the first step?
Book your session online or call Ros for a free 10-minute chat to find out which session is right for you.